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West Pharma Supervisor Quality Control 
United States, Pennsylvania 
32937249

Yesterday
Job Summary

In this role, you will

  • Be accountable for day-to-day performance of team/s safety, quality, delivery, cost and productivity
  • Manage teams of QC Technicians & Team Leads in execution of QC processes, schedule and personnel to ensure smooth operational activities work-flow and work compliance
  • Promote better quality mindset through inter-department collaborations
Essential Duties and Responsibilities
    • Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support Work In Progress (WIP) controls within team(s)
    • Support qualifications of inspectors to independently perform responsibilities for competency/ proficiency capabilities in inspections, measurements, sampling, Quality audits and defect recognition.
    • Ensure proper product release and rework activities per procedures to support delivery requirements
    • Lead product characteristics trend monitoring with effective escalation and follow-ups
    • Demonstrate leadership, teamwork, and problem-solving support to resolve escalated operational issues collaboratively and ensure proper batch segregation
    • Define goals, clearly communicate these objectives and monitor/correct/recognize work performance respectively. Coach and counsel QC employees.
    • Manage and resolve QC employee's relation issues and disputes
    • Manage onboarding activities for new QC employees for training and qualification
    • Manage ongoing activities for existing QC employees for training and requalification
    • Identify future training needs and enhance QC employees career opportunities
    • Responsible to review SOI revisions to enhance improvements for better workflow
    • Manage Deviation/Out-of-Spec report closures, batch dispositions while ensuring proper root cause analysis and CAPA identification
    • Accountable for on time operational updates for Tier meetings of the LDMS system
    • Attend Tier meetings as QC representative, and ensure Tier 1 (Shift Start Up) meetings occur within QC
    • Promote and support site initiatives including safety programs, lean initiatives, training programs and consistently interpret and apply policies, procedures among employees
    • Manage non-routine requests from departments (eg validations, investigations, improvements, projects, product transfers, non-routine testings, non-conformance reports, etc)
    • Support Technology Transfer process as required.
    • Other duties as assigned by superior.
Additional Responsibilities
  • Participate in special project teams as assigned.
  • Performs other duties as assigned based on business needs.
  • Conforms with and abides by all laws, regulations, safety rules, policies, and work procedures, and all instructions.
  • Exhibits regular, reliable, punctual and predictable attendance.
Education
  • Bachelor's Degree Degree in Engineering or relevant fields or equivalent experience required.
Work Experience
  • Preferably 3 years work experience in QA/QC related activities.
  • Added advantage with SAP, cGMP, Basic Lean and/or ISO working experience.
  • Preferably with exposure to medical device, pharmaceutical or related manufacturing environment.
Preferred Knowledge, Skills and Abilities
    • Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
    • Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
      • Minimize waste, always ensure efficient work execution by continuous improvements.
    • Able to comply with the company’s safety policy at all times.
      • Ensure use of Personal Protective Equipment (PPE) in respective work environments for all members within the shift/s
      • Report unsafe conditions or acts to responsible persons for corrections and improvements.
      • Ensure risk assessment control practices are adopted per HIRA for all members within the shift/s
      • Ensure all legal licenses required for the proper usage of QC equipment are effective for all members within the shift/s
    • Able to comply with the company’s quality policy at all times.
      • Lead monitoring / improvement activities to enhance operational support activities.
      • Participate in establishment and maintenance of documented procedure.
    • Excellent communication & teamwork skills.
    • Self-motivated and positive thinking.
    • Ability to remain calm and professional under pressure.
    • Proficiency in workplace English for work applications and interfaces.
    • Time management skills.
    • Able to flex hours to support all shifts as needed.
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
  • Manufacturing environment with rotating working shift patterns
  • Overtime and being on-call are required. Occasionally required to work on different shift patterns
  • 20/30 Vision minimum, at near and/or far with at least one eye with or without corrective lenses and no color deficiency