NICE Tech Manager Professional Services Actimize 

India, Maharashtra, Pune 

328606470

Division: Actimize, Professional Services, Managed Services

• Responsible for custom developments delivery across regions, for Actimize deployed customers.
• Responsible for Key delivery KPIs: Customer satisfaction, Maintaining Margins & Project profitability.
• Handles customer escalation and provides corrective actions plan
• Maintain contact and communication with all team members, Program managers, TAM and regional leads and other participants to ensure on time & under budget completion of post deployment Custom development & Service request to client expectations.
• Accountable for managing the overall delivery of Customer critical programs including demand rationalization, aiding in Program governance, Project reporting and Stakeholder management, utilization
• Identify project priority conflicts and report any issues affecting overall project delivery
• Coordinate with various groups in Actimize across locations to ensure success of the Program
• Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery.
• Communicate program status to stake holders and executives
• Plan for project contingencies and anticipate variations that may affect resources, successful implementation
• Follow the company Code of Ethics ,procedures at all times.

Have you got what it takes?

• Bachelor’s Degree in Computer Science or related field or equivalent work experience required
• 11 to 17 years experience in technical program management in Banking and financial world.
• Excellent customer service and people skills
• Experience with Onsite and offshore delivery model is must
• Excellent problem solving skills
• Ability to meet deadlines
• Effectively communicate with interpersonal skills
• Ability to manage multiple projects at one time
• Ability to work with and to interpret technical information to non-technical individuals
• Experience working with Waterfall/Agile methodologies

You will have an advantage if you also have:

• Actimize Implementation knowledge
• Experience in Financial Crime & Compliance field
• Cloud SAAS or Software as a service (SAAS) experience
• Experience managing large projects
• Experience managing customer facing

Reporting into:Group Manager
Management