Siemens Global Service Transformation Manager SI Buildings 80-100 

Switzerland, Zug 

32819178

The Role

• In your role as Global Service Transformation Manager, you manage the global end-to end roll-out of state-of-the-art service applications and support Operations Tools and Service Process in our Archetype 2 LCB’s
• You engage for the roll-out of the service application with various stakeholders within our LCB’s, e.g. service and operations management, local implementation managers and subject matter experts
• You collaborate with product managers for the service application and enable the organization to effectively implement and adopt the new service applications and service delivery processes

Your new responsibilities

• Manage the end-to-end deployment of service applications such as the Global Works: forService platform ( this is a Siemens-specific digital platform)
• Engage with LCB management, get local stakeholder commitment
• Drive change management and rollout of service applications as part of a transformation to state-of-the-art technology always considering the need for harmonization and standardization of data and processes
• Develop implementation plans and ensure the availability of adequate training and documentation for the roll-out of service applications in close collaboration with product management and operations integration
• Plan and track the deployment of service application and their adoption in LCB/assigned country roadmaps, implementation plans and dashboards
• Drive productivity improvements in conjunction with LCBs for tech and tool business plan
• Identify optimization measures and challenge existing methods and workflows in countries with the goal to accelerate the adoption of service applications
• Contribute to the continued enhancement of service applications by identifying and supporting the definition of value propositions and use cases that best fulfil the needs of customers and employees
  

Your Profile

• Bachelor‘s degree in business, computer science, engineering or similar education. A combination of technical and business degree is preferred
• Five years plus of professional experience in the service business or in product management, ideally related to business digitalization or building technology
• A background in building automation, fire safety, security or related building management systems / services would be a strong advantage
• Essential to be an expert in Microsoft Dynamics 365 Field Service
• Possess a desire for achieving a high level of process efficiency and data consistency and are familiar with service / operations relevant technology and tool environments
• Experienced in project /rollout management and change management
• Have an energetic personality, used to taking on responsibility and working on own initiative with high self-motivation, strong business sense and target oriented approach to thrive in a global environment with virtual teams
• Have excellent communication and interpersonal skills, to be able to interact with stakeholders at all levels and be effective as part of a global team
• Fluency in English is a prerequisite, applicants speaking German, French or any other language have an advantage
• Ability and flexibility to work in a distributed & matrix organizational setup
• You are willing to travel up to 10% of your time
  

Employee benefits

• 2–3 days per week of mobile working is standard
• Mobility allowance
• Varied further training opportunities
• Access to employee share programs
• Further information about employee benefits can be found
  

you will find a collection of frequently asked questions and a way to contact us directly.

I look forward to receiving your application.

Olger
Talent Acquisition Partner