PayPal Product Manager - Technical 

United States, Texas, Austin 

327563893

• You are someone with the ability to cut through the noise and focus on what really matters.
• You will collaborate with technology, data, and business stakeholders to transform user needs across key moments of the customer journey into natural, engaging, and consistent experiences using conversational AI technology.
• You are customer-centric, continuously demonstrate strategic & analytical abilities, and are laser-focused on executing at scale. If you can succeed in a matrix environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way; you are encouraged to apply.

In your day-to-day role you will:

• Work closely with the Product, UX, Engineering, Data Analytics teams to define, deliver, and refine conversational AI experiences that are effective, engaging, and consistent across all modalities.
• Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and text interactions and ideas. This will include for more traditional dialog tree based experiences as well as Agentic AI powered experiences.
• Conceptualize and iterate on end-to-end flow specs and prototypes for conversational user interfaces and content.
• Perform analysis of conversation paths and flows to identify opportunities and inform future improvements and refine the production AI Agents.
• Apply concepts and practices related to Natural languageProcessing/Understanding,sentiment analysis, Agentic AI, dialog flows, text-to-speech, and speech-to-text to the conversational discovery process.
• Analyze current customer experiences to define friction points and create seamless and effortless experiences.
• Educate internal colleagues and stakeholders to understand the key concepts of conversational flow creation and AI Agents.
• Build trust and effective relationships withpeers/cross-functionalteams and provide leadership across the product, engineering, and business teams.

• 3+ years experience in defining conversational experiences for voice/chat.
• Some experience in defining and planning for Generative AI and Agentic AI powered experiences
• Understand how data from API calls, databases, and other underlying technologies fit into experience and collaborate with developers on solutions.
• Strong ability to translate product needs into usable product requirements, conversational flows/specs.
• Detail-oriented, unfazed by technical detail, committed to flawless execution.
• Customer-centric mindset with empathy for the user experience
• Ability to participate in technical discussions and help make technical trade-offs.

Our Benefits:

Any general requests for consideration of your skills, please