Airbnb Senior Internal Communications & Engagement Manager 

United States 

327521896

The difference you will make:

Ground Control is seeking an experienced internal communications and engagement professional to design and execute communications and programs for several functions.

You take an entrepreneurial approach—meaning you can both set a high-level strategy and get hands-on with tactics. You proactively influence, drive for clarity, and keep an eye on the details. You are an avid researcher, excellent writer, and messaging strategist. And you’ll bring your skills to bear in a fast-moving environment involving multiple projects, deadlines, and personalities.

A typical day:

• Influence functional narratives, communicating team-specific and company-wide initiatives through strategic, creative, and inclusive employee engagement campaigns
• Work closely with senior leaders (including C-suite), key partners, and cultural ambassadors on curating moments and storytelling that inform and inspire employees
• Create clear, compelling messages around visions, priorities, changes, products, policies, and programs
• Act as an essential, strategic, and trusted partner to leaders at all levels of the organization–providing regular feedback, insights, and coaching
• Partner with stakeholders to align communications strategies to the broader company roadmap, ensuring that employee touch points drive collaboration, connection, and the business forward
• Own design and production of interactive connection-building moments, including offsites and all-hands; define narratives, build presentations, and coach presenters
• Research, write, and produce innovative multimedia assets that tell compelling stories to further outcomes and initiatives, distilling complexity
• Lead and/or support communications strategies in relation to crises
• Drive change management thoughtfully, proactively, and creatively
• Measure and improve the effectiveness of messaging, channels, and practices

Your expertise:

• Seasoned professional with 12+ years of experience in a strategic internal communications role, preferably with crisis communication experience
• Industry subject matter expertise as demonstrated by professional experience
• Excellence in Google Slides and Keynote to tell compelling stories through presentation
• Degree, ideally in Journalism, Communications, PR, or related field
• Leads with curiosity, helping others to solve complex problems; uses sophisticated analytical thought to make decisions and identify innovative solutions
• Designs and delivers impactful comms and engagement strategies, with the ability to program manage and execute in a hands-on way
• Self-directed strategic thinker capable of collaborating with and influencing a range of stakeholders and making an impact quickly
• A master at values-centered influencing and coaching, including advocating for the employee voice
• Available to collaborate during core hours on Pacific Time Zone and to travel as needed
• Track record of counseling top executives and delivering measurable results
• Experience with end-to-end content development (strategy, planning, research, writing, editing, distribution, measurement)
• Excellent presentation, interpersonal, and communication (exceptional writing and editing) skills
• Passion for Airbnb’s mission and community
• Highly collaborative, organized, and resourceful
• Track record of creating effective, innovative communications channels and programs
• Capacity to absorb complex and technical details and distill into digestible, employee-facing communications
• Exceptional organizational and project management skills; executing with urgency, high level of accuracy and efficiency, attention to detail, and follow-through
• Ability to thrive in high-stress, fast-paced situations
• Commitment to confidentiality and business ethics, demonstrating outstanding judgment and discretion