SAP Franchise Operationalization Lead Revenue Operations 

United Kingdom, England, London 

326701637

Role Description:

In this position, you will drive cross-functional programs that improve discipline, elevate the seller experience, and enable scalable, predictable growth. You will partner closely across a variety of teams to ensure strategic priorities are translated into effective, repeatable execution.

GTM Franchise

• Oversee the GTM franchise operational reset globally with a focus in the Americas, ensuring alignment with global priorities.

• Lead essential initiatives that enhance performance, including pipeline management, territory alignment, forecasting, and sales engagement

• Identify and address operational gaps throughout the customer journey by enhancing tools, processes, and governance

• Advise regional Sales and Operations leaders to ensure consistent business operations
• Work closely with Global Process Executives (GPE) within the Ops Excellence & Planning team in rolling out franchise processes within the Region
• Act as a bridge between and create a feedback loop between Regional Process Executives (RPE) and GPE to drive evolution and execution of the franchise in the Region

Strategy to Execution

• Translate strategic objectives into clear operational strategies, frameworks, and execution plans.
• Act as a crucial liaison between regional and global teams to ensure alignment across the franchise.
• Apply a structured, programmatic approach to drive success.
• Ensure that operational strategies are adaptable and resilient, capable of responding to evolving market conditions and emerging opportunities.

Education & Experience

• Bachelor’s degree in business administration, Finance, Operations, or related field (Master’s degree preferred).
• 15+ years of experience in Revenue Operations, GTM Strategy, or related fields

• Deep understanding of how to translate strategy into scalable execution
• Proven track record of driving cross-functional initiatives and influencing senior stakeholders
• Strong program management, problem-solving, and communication skills
• Comfortable working through ambiguity with a proactive, solution-oriented approach
• Ability to benchmark and adapt processes to remain industry-leading and responsive to market changes
• Well-versed in optimizing standardized, scalable processes to enhance efficiency and performance
• Extensive experience in GTM planning as well as both SAP and other software experience

Skills & Competencies

• Strategic Planning: Ability to translate high-level strategic objectives into clear, actionable operational strategies, frameworks, and plans.
• Cross-functional Leadership: Experience leading and driving cross-functional initiatives, ensuring alignment between regional and global teams.
• Operational Excellence: Strong skills in designing, implementing, and optimizing standardized, scalable processes to enhance efficiency and performance.
• Pipeline Management: Expertise in overseeing and managing the sales pipeline, ensuring effective territory alignment, accurate forecasting, and robust sales engagement.
• Problem-solving: Proficiency in identifying and addressing operational gaps, enhancing tools, processes, and governance to improve the customer journey.
• Program Management: Capability to apply a structured, programmatic approach to drive success and ensure operational strategies are adaptable and resilient.
• Communication: Strong communication skills to act as a liaison between regional and global teams, advising regional Sales and Operations leaders for consistent business operations.
• Benchmarking and Adaptability: Ability to benchmark against external high-performing organizations and ensure processes remain industry-leading and adaptable to evolving conditions.
• Business Acumen: Deep understanding of business operations, enabling the identification of inefficiencies and the establishment of frameworks for process automation, simplification, and optimization.
• Stakeholder Management: Proven experience in influencing and working with senior stakeholders to drive cross-functional collaboration and streamline operations.

Preferred Qualifications:

• Experience in Customer Success, GTM Operations or Revenue Operations in a global setting.
• Familiarity with SAP product, CRM systems and SaaS business models.
• Demonstrated success in driving operationsl automation and continuous process improvement.

Compensation Range Transparency

San Jose
Palo Alto