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Honeywell Lead Field Service Technician United States 325207114
10.04.2024
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You will report directly to our Field Service Manager and you’ll work out of our designated service area in on a hybrid work schedule. The main function of this position is to respond and resolve service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and material work, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the – HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.
KEY RESPONSIBILITIES • Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule.
• Can program 1 system independently.
• Ability to troubleshoot and fix common issues independently.
• Basic EBI knowledge
• Complete required documentation for work performed or other contractual obligations.
• Proper use of safety personal protection equipment
• Security and other clearances as required by customer.
• Provide advanced technical support and expertise to customers in the installation, maintenance, and repair of advanced systems and equipment.
• Troubleshoot complex technical issues and provide timely and effective solutions.
• Lead and mentor junior technicians, providing training and guidance to ensure their professional development.
• Collaborate with cross-functional teams to resolve customer issues and improve service delivery. Maintain accurate records of service activities, including service reports, parts usage, and customer communication.
• Ensure compliance with all safety and quality standards. BENEFITS OF WORKING FOR HONEYWELL
• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development YOU MUST HAVE
• High School Diploma or GED
• Minimum of 2 years of experience in field service or a related technical role
• Strong technical knowledge and expertise in advanced systems and equipment
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills WE VALUE
• Associate's or Bachelor's degree in a technical field
• Previous leadership or mentoring experience
• Industry certifications NICET Level 2 for Fire Alarms applications
• Experience with Honeywell products and systems
• Customer-focused mindset and commitment to delivering exceptional service
Additional Information
KEY RESPONSIBILITIES • Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule.
• Can program 1 system independently.
• Ability to troubleshoot and fix common issues independently.
• Basic EBI knowledge
• Complete required documentation for work performed or other contractual obligations.
• Proper use of safety personal protection equipment
• Security and other clearances as required by customer.
• Provide advanced technical support and expertise to customers in the installation, maintenance, and repair of advanced systems and equipment.
• Troubleshoot complex technical issues and provide timely and effective solutions.
• Lead and mentor junior technicians, providing training and guidance to ensure their professional development.
• Collaborate with cross-functional teams to resolve customer issues and improve service delivery. Maintain accurate records of service activities, including service reports, parts usage, and customer communication.
• Ensure compliance with all safety and quality standards. BENEFITS OF WORKING FOR HONEYWELL
• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development YOU MUST HAVE
• High School Diploma or GED
• Minimum of 2 years of experience in field service or a related technical role
• Strong technical knowledge and expertise in advanced systems and equipment
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills WE VALUE
• Associate's or Bachelor's degree in a technical field
• Previous leadership or mentoring experience
• Industry certifications NICET Level 2 for Fire Alarms applications
• Experience with Honeywell products and systems
• Customer-focused mindset and commitment to delivering exceptional service
Additional Information
- JOB ID: HRD225078
- Category: Customer Experience
- Location: 3001 Staff Drive Post Y-64,Tinker AFB,Oklahoma,73145,United States
- Nonexempt
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