JPMorgan Analyst - Global Fund Services Operations Asset Owner Client 

United States, Massachusetts, Boston 

324823917

As an Asset Owner Client Operations analyst within Global Fund Services Operations, you will be responsible for working at the client level. The Client Operations Team works closely with our clients and Delivery Management Team to ensure the client’s financial reports are delivered accurately and within stated SLA.

Job Responsibilities

• Understand client needs and validate client requirements by maintaining proactive client communication.
• Build and maintain effective working relationships with internal teams and with clients
• Identify, manage and pre-empt service issues and ensure timely communication to the client
• Refine best-in-class Client Service and represent Operations processes internally
• Remediate and escalate issues
• Delivery of client specific reporting, client KPIs and regulatory reporting while ensuring SLAs are met both internally and externally
• Act as point of contact for accounting related client inquiries, in addition to BAU Query Management and resolution

Required qualifications, capabilities, and skills

• Bachelor’s Degree
• 1 year plus Fund Accounting and/or Custody experience
• Strong analytical, prioritization, organizational, and time management skills
• Analytical skills, problem solving, good critical thinking and decision-making skills
• Quantitative analysis, including trending of data
• Exceptional problem/issue resolution skills
• Proficient with use of Microsoft Project, Word, Excel, PowerPoint

Preferred qualifications, capabilities, and skills

• Bachelor’s Degree (Accounting, Finance, Economics, or Business preferred)
• Strong communication (verbal and written), interpersonal and client service skills with attention to detail
• Ability to work independently and in a team environment
• Relationship building skills - develop partnerships to drive results
• Strong multi-tasking and negotiation skills