Honeywell Sr Customer Experience Specialist Supra Billing Support 

United States 

32354883

In this role, you will impact the organization by driving operationalexcellence, improving customer satisfaction, and ensuring the organizationdelivers a world-class customer experience.
KEY RESPONSIBILITIES • Guide and manage the operational excellence initiatives to drive processimprovements and enhance customer experience.
• Work with cross-functional teams to identify operational gaps anddevelop solutions to address them.
• Implement best practices and standard operating procedures to streamlineprocesses and improve efficiency.
• Analyze customer feedback and data to identify trends and areas forimprovement.
• Develop and implement training programs to enhance the skills andknowledge of the customer experience team.
• Monitor and track key performance indicators to measure theeffectiveness of operational excellence initiatives.
• Provide regular updates and reports to senior management on the progressof operational excellence initiatives.
• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional DevelopmentYOUMUST HAVE • 6 years ofproven experience in driving operational excellence and process improvementinitiatives.
• Strong thoughtful and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to work with and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Excellent communication and presentation skills.
• Proficient in data thoughtful and reporting tools.
WE VALUE • Bachelor's degree in Business Administration or a related field(Master's degree preferred)
• Strong guide and team management skills
• Ability to work in a fast-paced and dynamic environment.
• Innovative and solution-oriented mindset.
• Excellent people-oriented and relationship-building skills.
• Continuous learning and self-development mindset.
Additional Information

• JOB ID: HRD908226
• Category: Customer Experience
• Location: 4001 Fairview Industrial Drive SE, Fairview Industrial,Park,Salem,Oregon,97302,United States
• Nonexempt
• Due to US export control laws, must be a US citizen, permanent resident or have protected status.