JPMorgan Wealth Management - Client Onboarding – Senior Associate 

India, Maharashtra, Mumbai 

322754299

The Wealth Management – Client Operations is located in Mumbai and supports Client Onboarding Operations Management in the management and execution of a wide range of strategic and tactical business initiatives and control agenda across Asia Private Bank Client Onboarding Operations.

Key Responsibilities:

• Account Opening & Maintenance: Open and update client accounts, process client instructions, and handle tax documents (FATCA, CRS, W8, W9) while ensuring compliance with policies and procedures
• Coordination & Communication: Coordinate case completion, communicate onboarding requirements, manage request priorities, and ensure clear, transparent communication with clients and sales support teams.
• Issue Resolution & Escalation: Drive issue resolution within policy boundaries, identify and escalate red flags, and ensure timely escalation of recurrent issues and process-related concerns.
• Continuous Improvement & Training: Contribute to service delivery improvements, participate in UAT, provide technical support and training, and drive process improvements and changes.
• Data Management & Reporting: Ensure timely MI updates, handle sensitive client data confidentially, create reports and metrics for data trending, and collaborate with stakeholders on data feeds and application enhancements. Lead GFCC and Compliance-related asks across Asia
• Work closely with document owners and other relevant teams to ensure necessary elements are included in the procedures / user guides including change management, proper approvals and sign-offs
• Support senior management in serving as the regional liaison for the Global teams in matters relating to operational procedure updates, ensuring delivery of relevant training and communications impacting business and/or process changes
• Design framework and monitor adherence to records management, data and privacy policies for our internal documents
• Be the subject-matter-expert for the Onboarding team on policy and procedure standards and the use of the procedure manager system
• Track and manage milestones and dependencies to ensure effective understanding and communication between core team and stakeholder community
• Develop process flows for strategic initiatives and assisting in the development of operating models.
• Research and document current state processes and applying appropriate changes to support business requests/needs
• Conduct GAP analysis and identify key areas of risk or concern and impact to the business
• Work closely with key business stakeholders, including but not limited to business and operational teams, Legal, Compliance, Business Management, Oversight & Control, Audit, Business Initiative Leaders, project teams and Technology on fulfilling responsibilities of the Client Onboarding team and implementing the business strategy

Required qualifications, capabilities and skills:

• Degree in Accounting, Finance, or Business
• Minimum 7 years of experience in financial services/banking industry, with a demonstrated track-record of delivery and/or relevant experience in KYC- or Client Onboarding-related procedures or documentation analysis, or relevant risk and control management
• A "can do" attitude is a must with a passion for driving best practices
• Familiarity with regulatory landscape across Asia
• Proficiency in Confluence, Sharepoint, Excel, PowerPoint, Visual Basic
• Capable of managing both BAU activities as well as strategic initiatives
• Ability to communicate, present effectively and adapt messaging appropriate to the audience
• Must be highly disciplined, a self-starter, and have the ability to execute on assignments