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JPMorgan Wealth Management - Client Onboarding – Senior Associate 
India, Maharashtra, Mumbai 
322754299

31.08.2024

The Wealth Management – Client Operations is located in Mumbai and supports Client Onboarding Operations Management in the management and execution of a wide range of strategic and tactical business initiatives and control agenda across Asia Private Bank Client Onboarding Operations.

Key Responsibilities:

  • Account Opening & Maintenance: Open and update client accounts, process client instructions, and handle tax documents (FATCA, CRS, W8, W9) while ensuring compliance with policies and procedures
  • Coordination & Communication: Coordinate case completion, communicate onboarding requirements, manage request priorities, and ensure clear, transparent communication with clients and sales support teams.
  • Issue Resolution & Escalation: Drive issue resolution within policy boundaries, identify and escalate red flags, and ensure timely escalation of recurrent issues and process-related concerns.
  • Continuous Improvement & Training: Contribute to service delivery improvements, participate in UAT, provide technical support and training, and drive process improvements and changes.
  • Data Management & Reporting: Ensure timely MI updates, handle sensitive client data confidentially, create reports and metrics for data trending, and collaborate with stakeholders on data feeds and application enhancements. Lead GFCC and Compliance-related asks across Asia
  • Work closely with document owners and other relevant teams to ensure necessary elements are included in the procedures / user guides including change management, proper approvals and sign-offs
  • Support senior management in serving as the regional liaison for the Global teams in matters relating to operational procedure updates, ensuring delivery of relevant training and communications impacting business and/or process changes
  • Design framework and monitor adherence to records management, data and privacy policies for our internal documents
  • Be the subject-matter-expert for the Onboarding team on policy and procedure standards and the use of the procedure manager system
  • Track and manage milestones and dependencies to ensure effective understanding and communication between core team and stakeholder community
  • Develop process flows for strategic initiatives and assisting in the development of operating models.
  • Research and document current state processes and applying appropriate changes to support business requests/needs
  • Conduct GAP analysis and identify key areas of risk or concern and impact to the business
  • Work closely with key business stakeholders, including but not limited to business and operational teams, Legal, Compliance, Business Management, Oversight & Control, Audit, Business Initiative Leaders, project teams and Technology on fulfilling responsibilities of the Client Onboarding team and implementing the business strategy

Required qualifications, capabilities and skills:

  • Degree in Accounting, Finance, or Business
  • Minimum 7 years of experience in financial services/banking industry, with a demonstrated track-record of delivery and/or relevant experience in KYC- or Client Onboarding-related procedures or documentation analysis, or relevant risk and control management
  • A "can do" attitude is a must with a passion for driving best practices
  • Familiarity with regulatory landscape across Asia
  • Proficiency in Confluence, Sharepoint, Excel, PowerPoint, Visual Basic
  • Capable of managing both BAU activities as well as strategic initiatives
  • Ability to communicate, present effectively and adapt messaging appropriate to the audience
  • Must be highly disciplined, a self-starter, and have the ability to execute on assignments