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Capital One Senior Director Design Travel United States, Virginia, Arlington 32225748
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Design, Travel to lead our most prominent and fastest growing benefits vertical for both consumers and businesses. You will lead an established product design team across research, UX, UI, design strategy and design operations, accountable for both web and native mobile products.
As Sr. Director Design, Travel you will also operate as a strategic leader at the intersection of business, customer, associate experience to uncover and define compelling forward-looking product design trends and investment areas. You’ll do it all in a collaborative environment that encourages you to build relationships, take on new responsibility, and promotes continuous learning. You’ll work on established products, nascent products, and completely new products not yet delivered to customers.
What You’ll Do:
Set and maintain bar for product design rigor in Travel, and partner with other leaders to elevate that of Premium Design
Measure and communicate how experience design drives business results and help our partners imagine the possibilities
Provide leadership and connect dots across our horizontal teams, focusing on strategic projects, customer insights, quality, and design operations
Build and lead a dedicated team to identifying and executing highest leverage strategic projects across Premium
Lead cross-functional engagements with Experience Strategists, Researchers, Operations team members on large scale efforts
Devise organizational structures that optimally leverage internal expertise and market intelligence to maximize design impact
Craft compelling stories grounded in rigorous insights and analysis to influence senior and executive partners across the company
Lead designers and non-designers on cross-functional project teams to understand and apply research findings by framing problems, defining insights, and designing new methodologies and practices to serve customer needs
Manage internal stakeholder and partner relationships
Embrace and advocate an experience mindset with our teams and partners - this is as important to the work as the results
Manage and coach high potential associates, including actively crafting a vision for their roles and their success
Effectively work with partners and teams across various geographies
Resiliently lead teams through change
Our ideal candidate will have the following experience and skills:
Experience designing and leading travel or lifestyle software products
Experience in complex product ecosystems that solve needs for many different customer types at scale
Exceptional written and verbal communication skills
Proficiency in grounding and communicating design decisions and strategies in the context of both the business and user - communicating analysis, customer trends, opportunity, and business impact grounded in insights
Experience in leading a portfolio of work bringing emerging opportunities to market
Experience in leading strategic and horizontal teams within a product design space
Exceptional people management and development skills
Exceptional workshop and meeting facilitation skills
Fantastic interpersonal skills, with experience influencing senior decision making
Experience with working in design innovation environments
Basic Qualifications
At least 12 years professional experience in design
Preferred Qualifications:
Master’s degree or advanced Degree in Human-Computer Interaction, Design, Behavioral Science, or related field
10+ years experience in a leadership role leading Customer Experience, Product Design, Research, or Design Operations teams
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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