Your role:
Key Job Responsibilities and Duties:
As the product manager for this team, you will lead the team towards:
- Own use case agnostic capabilities around channels, case management and process flows that can be used by multiple product teams to achieve their specific use cases
- Understanding the needs of travellers, partners, global operations teams and other product teams and building products that continually deliver incremental value to them
- Develop product vision, strategy, and 1-2 year roadmap for your specific area, informed by customer insight, data, and stakeholder needs.
- Partner with engineering managers and technical leads to make informed trade-off decisions, optimize solution architecture, and ensure high availability, scalability, and compliance.
- Working with 3rd party vendors to make informed recommendations on using OOTB capabilities vs building custom solutions while enhancing internal knowledge of vendor capabilities through training and certifications as needed
- Define, track, and communicate key success metrics; use data to drive decisions and experimentation.
- Establishing strong data models that help analytics team get operational insights in near realtime
- Establish monitoring for quality and reliability of services and ensuring they meet strict SLOs to guarantee a great experience to our customers and agents.
- Collaborate with company-wide AI teams to deliver stronger results, quicker
This is an individual contributor role. You will be encouraged to drive strategy and stakeholder alignment. You will not be responsible for managing people.
Qualifications & Skills:
- Past experience in leading cross-functional product teams (engineering, design, analytics, and business stakeholders)
Proven ability to drive customer-centric product strategies
Experience in owning and executing on multi-quarter product roadmaps, leveraging customer insights and data to define product objectives.
Experience managing diverse stakeholders, very good verbal and written communication skills
Experience working with globally distributed teams and with 3rd party vendors
Experience working with scaled technical products
Preferable - experience building data centric products, and with data modelling
Preferable - experience building contact center solutions and omni-channel customer experiences.
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
