JPMorgan Process Manager - Fraud & FinCrime Operation genders 

Germany, Berlin, Berlin 

322167809

who
will look at performance data, provide insight and recommendations to help us improve our performance and customer experience, influencing the operational leadership to make required changes.

As a Process Manager – Fraud & FinCrime Operation within our Fraud and FinCrime Operation team you will play key role within the organisation to help make sure we are performing well across our functional areas, and we embed change well in the operation. You’ll look at performance data, provide insight and recommendations to help us improve our performance and customer experience, influencing the operational leadership to make required changes. You’ll also be making sure we are ready for key changes and supporting us to operationalise and embed these to maintain high performance for both customer and people experience

Job Responsibilities

• Creating plans for Skills Optimisation which will drive a consistent performance approach across the function, in line with Head of and Divisional Lead accountabilities and other relevant stakeholders to develop recommendations for consistent in-life optimisation in line with customer and colleague experience.
• Working in partnership with 1st and 2nd line of defence teams, ensuring all initiatives and plans are agreed and signed off.
• Owning performance insight, identifying and highlighting wider business opportunities that deliver tangible performance impact on key operational KPIs.
• Supporting, influencing and driving the embedding of change across the function, which will enable and enhance People Leads to focus on their teams.
• Building out Monthly Business Review insight packs, in line with Functional key messages for senior leadership.
• Interfacing between Service Infrastructure, Change, Quality, Marketing and Planning.

Required qualifications, capabilities, and skills

• Excellent analytical and research skills, detail oriented.
• Experience with stakeholder management.
• Proven experience in designing and implementing effective fraud prevention strategies.
• Keen interest in reports, analysis and insight of data trends.
• Previous experience working within Banking/Financial Service institution in a fraud related role.
• Experience in change management, develop deep understanding of processes for the key functional area they lead.
• Fluency in German and English.

Preferred qualifications, capabilities and skills

• Ability to analyse large and various data sources.
• Advanced degree in a relevant field such as Business, Finance, or Risk Management.
• Knowledge of the German regulatory framework and best practice regarding fraud prevention.