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SAP Customer Success Partner Advisor 
Mexico, Mexico City 
321217495

18.07.2024

What you’ll do:

Key tasks of this role:

  • Develop a trusted relationship with key stakeholders and decision makers
  • Understand and respond to customer needs bringing the customers value in to focus.
  • Define and drive a targeted goal-based support engagement plan to realize key business, proving a Preferred Success scorecard.
  • Provide expertise to customers’ use of SAP Cloud solutions, focusing on SAP Cloud solutions.
  • Facilitate access to product and functional expertise for certain topic areas e.g. via Empowerment Sessions.
  • Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customer to develop an appropriate strategy that maximizes adoption
  • Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed.

What you bring:

You have a proven record of successful account management, a proactive learner and creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up and documentation and you delight in exceeding customer expectations.

  • Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
  • An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid
  • Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage
  • Ability to deliver results under pressure, work independently and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
  • Excellent communication, enthusiastic, strong work ethic and a positive attitude

EDUCATION, QUALIFICATIONS AND WORK EXPERIENCE

  • Bachelor or Honours Degree an advantage
  • 3 years’ Customer Success Management or working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
  • Experience in working in global / virtual teams is an advantage
  • Work with customer assignments located in Latin-American (with potential to support US).
  • Fluent in Spanish and English

We operate a Hybrid working environment where our Pledge to Flex model allows for Flexible Working options. This position can be based in Mexico & attendance is required in person. Please click on this