Program Manager Global Safety Support jobs at Uber in United States, West Virginia
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United States
West Virginia
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280 jobs found
15.05.2024
U
Uber Program Manager - Safety Support United States, West Virginia
Drive Operational Excellence: Take ownership of safety support, optimizing existing processes, and implementing new ones to ensure seamless operations. Performance Management: Establish robust performance management structures to consistently deliver exceptional...
Data Analysis: Look into data on a WoW basis to check for trends and help in improving the support we provide for our Consumers, Earners and Merchants. Reporting: Own reporting...
Partner with leads from Engineering, Data Science, Operations, Design, and Support to establish a bold vision and complete it in a way that balances speed, depth of thought, and quality....
Provide world class customer support through emails and phone calls for companies and their employees. Work on critical safety incidents reported by riders and driver partners. Document all incidents on...
Operational Efficiency. Identify gaps and risks to the organization and operational efficiencies. Create programs, processes, and policies to drive improvements. Monitor, evaluate, and continuously improve the organization by being a...
Set the strategy and roadmap to enhance the efficacy of the escalations programs. Define and monitor key support metrics for the individual programs and establish sustainable performance management structures. Drive...
Build user-facing products as well as backend solutions that enhance safety for all of our users. Deeply understand Uber’s mission and strategies, as well as how the Uber Safety team's...
Drive Operational Excellence: Take ownership of safety support, optimizing existing processes, and implementing new ones to ensure seamless operations. Performance Management: Establish robust performance management structures to consistently deliver exceptional...
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