Uber Program Manager - Safety Support 

United States, West Virginia 

506265804

• Drive Operational Excellence: Take ownership of safety support, optimizing existing processes, and implementing new ones to ensure seamless operations.
• Performance Management: Establish robust performance management structures to consistently deliver exceptional safety support results.
• Decision Making: Be the go-to export on complex safety cases, driving fair and safe resolutions that prioritize user well-being.
• Project Execution: Lead the execution of diverse safety projects, from product rollouts to policy enhancements, driving positive change across the region.
• Collaboration: Foster collaboration with internal and external support sites and cross functional partners.
• Continuous Improvement : Use data analytics to find opportunities for cost and quality improvements, maintaining a strong focus on customer experience.
• Proactive Risk Mitigation: Stay ahead of safety risks by adopting a proactive approach, identifying potential issues and implementing preventive measures.
• Influence and Leadership: Establish credibility and expertise, influencing internal team members to enhance processes and policies, ensuring scalable solutions for future challenges.

• Customer Centricity: Passionate about delivering outstanding and safe experiences to our customers and partners.
• Process-oriented: Adept at creating efficient and forward-thinking processes, with data analysis to drive quality improvements.
• Stakeholder Management: Skilled in handling diverse team members across a matrixed organization, fostering collaboration and alignment.
• Problem-Solving: Experience in solving complex problems with a structured approach, demonstrating strong planning and organizational skills.
• Empathy and Understanding: Advocates for Uber customers, deeply committed to enhancing the community experience.
• Strong Communication: Exceptional written and verbal communication skills, capable of driving discussions and decisions effectively.
• Bias for Action: Proactive in implementing solutions and achieving results, with a dedication to making impact.
• Curiosity and Innovation: Naturally curious and dedicated to discovering innovative solutions to complex challenges.
• Language Proficiency: Fluency in Arabic is a significant advantage.
• Crisis Management Experience: Previous experience in crisis management is desirable.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .