- - - - What the Candidate Will Do ----
- Operational Efficiency
- Identify gaps and risks to the organization and operational efficiencies. Create programs, processes, and policies to drive improvements. Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator, and creative problem solver. Implement continuous improvements to the organization and the program management process
- Execution
- Drive the execution of operational programs, projects, and initiatives. Handle issue escalations and proactively remove obstacles to drive momentum and progress
- Set and scale new pilot projects, write detailed SOPs for the vendor teams, identify process challenges along with tool improvements
- Financial and Headcount Management
- Ensure organizational spending aligns with budget and priorities
- Communication
- Lead the communications strategy for your programs. Ensure information flows clearly and efficiently to enable teams
- Build strong partnerships with Product, Engineering, and Data Science teams and represent GSS in cross-team meetings/reviews
- - - - Basic Qualifications ----
- Minimum of 5 years experience as a TPM or Program Manager in a software, SaaS, or systems development environment
- Solid technical aptitude and an ability to understand technical challenges and risks.
- Excellent written and verbal communication skills
- Proven strong cross-team and cross-org stakeholder management.
- Analytical and truth seeking. Ability to understand complex concepts and make reasoned decisions objectively.
- Metrics driven: Experience determining effective program KPIs and using them to measure program success and issues.
- Strong organizational skills to juggle many tasks without losing sight of the highest priority items.
- Excellent in identifying process gaps, measuring progress, and balancing engineering and product efficiency with process overhead.
- - - - What the Candidate Will Do ----
- Minimum of 5 years experience as a TPM or Program Manager in a software, SaaS, or systems development environment
- Solid technical aptitude and an ability to understand technical challenges and risks.
- Excellent written and verbal communication skills
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .