Philips DCP Technical Consultant 

Spain, Community of Madrid, Madrid 

320663187

DCP Technical Consultant
Job Description

We contribute by researching, developing, manufacturing, selling, and implementing solutions for driving the digital breakthrough of pathology. The highly innovative and customized solution consist of state-of-the-art ultra high-resolution scanners for digitization of tissue samples, fully integrated software to allow viewing, diagnosis, and 3rd party AI analysis to performed to the scanned images and depending on the needs a turnkey IT hardware infrastructure including all compute and storage needs.

In this role you will have the opportunity to

This role focuses primarily on

Your role:

• Implementing the Digital Pathology IT solutions for new customer projects enabling storing and real time streaming of up to petabytes of data.
• Upgrading existing customers to newer versions of the software.
• Ensuring the customers lifecycle with the Digital Pathology solutions is smooth by participating in incident and problem management activities.
• Work on supporting troubleshooting Digital Pathology in our customer in Europe.

• More specifically your tasks include:

• Work with incidents of the server software solutions to Philips and Customer managed environments.
• Consulting the customers on technical IT topics and questions.
• Working together with scanner engineers to connect high resolution tissue scanners to the IT backends that you set up and maintain.
• Work with server and storage hardware with Philips managed standardized platforms.
• Resolving incidents and finding clever workarounds for possible technical issues.
• Developing and maintaining implementation best practices, document procedures, standards, and configuration settings.
• Providing technical contact to customers during the implementation phase and owning the customer experience to ensure successful delivery and installation.
• Working as an active part of a project team to provide the customer with a predictable and professional delivery experience.

You're the right fit if:

• Fluent Spanish and good English skills both written and oral (Italian / French skills are a plus).
• Bachelor’s degree in a relevant field or equivalent practical experience
• Minimum of 3 years of experience in IT
• Knowledge and experience working with Microsoft Windows OS, Microsoft SQL, Active Directory, Group Policies, VMWARE and network.
• Experience working in production environments against SLAs.
• Knowledge of common security technologies and practices.
• Excellent troubleshooting and problem analyzing skills.
• Excellent ability to understand the customers’ requirements and work with Project team to find the best solution.
• Strong ability to communicate with all levels of customers and liaise effectively with internal and external support functions.
• Willingness to work outside normal office hours when needed (rare cases).
• Proven documentation skills and ability to produce precise reports as necessary.
• Passionate and self-driven to drive things forward and develop yourself.

Indicate if this role is an office/field/onsite role.
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