Wells Fargo Branch Operations Coordinator River Cities Prescott District 

United States, Arizona, Prescott 

319846334

In this role you will:

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications:

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Motivate others to achieve full potential and meet established business objectives

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• This position is not eligible for Visa sponsorship

Posting Location:

• STOCKTON HILL & GORDON | 3940 Stockton Hill Rd Kingman AZ 86409

• BULLHEAD CITY | 1751 Highway 95, Bullhead City AZ, 86442

• FORT MOHAVE | 4825 S Highway 95 Fort Mohave AZ 86426

• LAKE HAVASU CITY | 1601 McCulloch Blvd Lake Havasu City AZ 86403

• LAKE HAVASU CITY - SOUTHSIDE | 3269 Maricopa Ave #120 Lake Havasu City AZ 86406

• PARKER | 1001 W 12th St Parker AZ 85344

• FRONTIER VILLAGE | 1831 E. Hwy 69 Prescott, AZ 86301

• MILLER VALLEY | 825 Miller Valley Rd Prescott, AZ 86301

• PRESCOTT VALLEY | 7520 E. Hwy 69 Prescott Valley AZ 86314

• WILLOW CREEK & SANDRETTO | 3186 N. Willow Creek Rd Prescott, AZ 86301

• Please note, not all positions will be available at each location.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.