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Cybereason Customer Success Executive - DACH Germany 319762900
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About the role:
• 3+ years of experience in customer success, technical account management, project management or related customer-facing roles.
• Account Management experience in developing relationships, understanding pain points through effective and clear communication and questioning, and developing plans for execution.
• Experience in the cyber security domain is highly desirable; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates.
• Project management experience covering all aspects of the post-sales experience.
• Be the voice of the customer internally, cross-functional collaboration in order to bring in the right people to deliver the best service.
• Track record of developing strong, trusted relationships with economic buyers and technical stakeholders.
• Customer First approach ; you approach customer support with consistent, proactive meetings / touchpoints which positively impact loyalty and revenue growth.
• Strong internal and external communication skills and highly organised in approach.
• Salesforce knowledge, metrics drive
• Written and Spoken German is a must
• Leading technology in MITRE ATT&CK Evaluations and the Gartner EPP Magic Quadrant
• Flexible remote working model
• Access to sales tools, people and processes designed to make you successful
• New hire stock equity
• Diverse and inclusive workplace culture
Core Values:
- Win As One: The power of an individual is less than the power of a team.
- Ever Evolving: Change keeps us at the forefront, so we encourage it.
- Daring: To achieve the impossible, we must dare to be different.
- Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
- Never Give Up: We are tenacious and resilient, and we never stop.
- UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.
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