Philips Services & Solutions Delivery Senior Manager 

Poland, Łódź Voivodeship 

318337441

Services & Solutions Delivery Senior Manager
Job Description

The Services & Solutions Delivery Department is a multinational environment covering administrative tasks such as managing installed base records, creating and invoicing contracts, ordering spare parts, preparing quotations, and others.

Your role:

• Managing a team of team leaders and managers as direct reports
• Work closely with stakeholders from EMEA markets (customers, markets, functions, BUs)
• Coach, develop, and lead by example team members to help them deliver performance
• Provide ad-hoc support and manage escalations, with the ability to be flexible and stress-resistant
• Cooperate with others to achieve targets, using lean and problem-solving approaches for any challenges that occurred

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Life Insurance
• Company Car
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities, including LinkedIn Learning
• Hybrid model of working (2 days in the office)

You're the right fit ifyou have:

• At least 8 years of total experience, including a few years of managing peopleand a minimum of two years of managing team leaders/coordinators (larger teams of 40+)
• Fluent in English (both verbal and written)
• Knowledge of German would be an advantage
• Hands-on experience with Lean Management and Change Management
• Problem-solving mindset with the ability to identify improvement opportunities and drive transformation projects
• Knowledge of SAP, ServiceMax, or Salesforce and proficient MS Excel skills
• Well-developed interpersonal skills at different levels, including strong managerial, conflict management skills, stress resistance and ability to manage escalations
• Ability to multi-task and work in a fast-paced environment
• Good organizational skills and aptitude for details
• Cultural awareness when communicating with stakeholders from various countries

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