Philips Services & Solutions Delivery Specialist German parts 

Poland, Łódź Voivodeship 

648688974

Services & Solutions Delivery Specialist with German (parts)

As aServices & Solutions Delivery SpecialistAs a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs.

Your role:

• Receiving POs from customer and Service Engineers for spare parts
• Processing POs in the system which ends with an automatic request to the transportation department
• Managing invoice disputes on customer requests including issuing credit & debit invoices
• Informing customers about delays and interruptions with delivery
• Managing customers queries for spare parts such as price requests or follow-up on PO status
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities, including LinkedIn Learning
• Employee Assistance Program
• Hybrid model of working

You're the right fit if you:

• Have fluent German & English
• Have min 2 years professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
• You enjoy having direct contact with customers and keep a high communication standard via e-mail and phone.
• You bring a positive "can-do" attitude and are always ready to lend a hand to others.
• Have comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
• Have the problem-solving mindset with the ability to identify improvement opportunities
• Have ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
• Have good organizational skills and aptitude for details

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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