Honeywell Field Support Engineer 

Saudi Arabia 

317633376

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

As a Field Support Engineer, you will act asa main point of contact for Cockpit& Cabin Service Offering customers. You will beresponsible for delivering excellence in customer satisfaction, responding tocustomer request related to product maintenance in respect to Honeywellpolicies and applicable laws.
Inthis role you will provide technical support to customers with SATCOM products andservices including aircraft interface / interaction, sub-system, system andplatform applications
Represent the Flight Services organization as the prime technical contact on system interaction and operational issues
Respond via phone or email to analyze technical issues and determine / execute corrective action plan to resolve customer and OEM SATCOM issues
Manage established internal and external (customer) network nonfictions
Engage Tier III support as required and manage case until indented issue is resolved
Develop Required Knowledge Management collateral to facilitate knowledge re-use and process improvement
Provide support and customer training for an array of mobile apps in the areas of Cabin Services, Flight Support and Maintenance
Create and maintain training and support documentation for all supported mobile apps

Group medical insurance plan life.
Paid annual leave and time off work.
A culture that fosters inclusion, diversity and innovation.
Market specific training and on-going personal development.

If this is your dream role, then we'd love to hear from you.

• JOB ID: req472997
• Category: Customer Experience
• Location: 3rd Floor, Olaya Tower A,Riyadh,AL RIYADH,11321,Saudi Arabia
• Nonexempt