Nokia Head MPS Delivery Services –IMEA 

United Arab Emirates 

317014377

Customer Delivery

• Lead Customer Delivery and Support teams in given Market to execute projects, upgrades and provide support across all CNS Enterprise products and solutions. Approve Project Delivery plans.
• Drive Revenues by successful project planning and execution from contract planning to customer acceptance using standardization and digitalisation. Ensure on-time implementation of milestones, project quality, project profitability and customer satisfaction by partnering with remote delivery units, Engineering, supply Chain.
• Adhere to all Nokia processes (SELL, EXECUTE, DELIVER, etc.). Develop and propagate best practices (Deal assurance, PTA and track costs through NCC, project execution, risk mitigation, change management, escalation management) on an ongoing basis.

Financials Management and Forecasting

• Revenue Management – responsible for executing on revenue targets and profitability. Forecast and accelerate revenues, manage risk and upsides through dependencies and efficient cross functional interlocks across ECE Organisation from sales, presales, engineering, and technical delivery teams. Identify sellable additional work to improve revenues and margins. Business reporting of all ECE business and drive Backlog, Book-ship OI and timing.
• Cost Management – responsible for sales margins and baseline cost improvement. Tracking deviation on non-conformance costs working closely with Finance.
• Execute on efficiency and productivity targets keeping FPO oversight.
• Establish strong delivery operations and performance management for accurate project tracking, workforce planning and forecast accuracy (backlog consumption, cost, revenue, etc.). working with PMO

Customer Centricity

• Ensure Customer Centricity through First time right, on-time delivery culture and high degree of responsiveness.
• Ensure clear, transparent and effective communication with customers. Establish sound planning and governance to align expectations and measure progress through execution.
• Improve Customer Satisfaction by ensuring fulfilments of contractual commitments and minimizing quality issues

Business

• Support the implementation of the CNS go-to-market strategy to achieve market targets, drive profitable growth of ECE business and ensure customer success. Define and implement MPS services execution plans with extended teams.
• Drive deliveries by way of more of remotization, standardization and digitalisation as per delivery model
• Establish and nurture customer relationships (decision makers, operations) to help them achieve their business objectives. Utilize customer insights to assist with GTM strategy execution working closely with sales and presales teams.

• Extensive background, > 18 years of extensive experience in Services delivery and Care leadership with an industry knowledge of project management disciplines.
• Graduate and/or post graduate degree in Business Management, Computer Sciences or other relevant field of study.
• High degree of independence with an ability to influence business strategy, direction and opportunities for growth and innovation.
• An ability to extensively analyze complex multi-dimensional issues and significantly improve, change or adapt existing methods.
• A change agent, one who can quickly identify the need for change, adapts swiftly and is an effective leader of change.
• Broad management experience across several functional areas or businesses. Creative thinking skills that can meet and evolve the needs of the business.
• Operates at the senior level of the business effectively with a global mindset and in many different environments.
• Proven ability to lead global, multi-cultural and multifunctional teams with hyper focus on operational excellence and agility.
• Track record and strength in – Business performance reporting and analysis, operational excellence, business insight, interpersonal savvy, drives vision and purpose, cultivates innovation and change.
• Track record of using Digital methods (Digitalization) to improve delivery and business performance.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark