In this role, you will:
- Deliver process onboarding and training programs to mortgage operations staff ensuring teams are ready for operations delivery
- Conduct needs assessments, evaluate training effectiveness and provide coaching to ensure seamless application of learned skills
- Understand process changes and implement change delivery and adoption methodologies to ensure effective change implementation
- Provide day-to-day support to help operations teams manage risk, serve our customers, and empowering operation employees to utilize their tools and resources to complete their work in a quality manner.
- Play the role of process SME and engage with operations teams when there are process-related questions and/or debrief interactions.
- Participate in process improvement or product development and enhancement activities
Required Qualifications:
- 2+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Prior experience in US Home Mortgage Industry is a must.
4 Apr 2025
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.