Citi Group Junior Application Support Analyst 

Poland, Masovian Voivodeship, Warsaw 

314867506

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

The Junior Application Support Analyst is expected to have techno-functional skills.

The responsibilities include, but are not limited to:

• Production Support of monitoring the critical payments processing flows

• Investigate alerts to identify root cause by applications flow deep dive.

• Engage & escalate to the corresponding Payments Tech & Production support teams or subject matter experts for major and complex incidents/issues.

• Stakeholder communication for system and business service availability

• Major Incident Management: Facilitate the coordination, communication and escalation of incidents impacting the delivery of TTS Services flow to client facing teams.

• Identify and remove operational toils from day-to-day support operational book of work

• Identify & Lead service efficiency & stability improvement project initiatives to improve overall client experience.

• Serve as a liaison between the Business and Technology teams, promoting rapid escalation of incidents or market events, lending a business perspective to remediation options.

What we’ll need from you:

• Technology academic degree with 2+ years of relevant work experience

• Financial services Experience/ Payments domain experience is a Plus

• Hands-on experience on common database skills like sql queries (Oracle, Mongo DB, Sybase)

• Working knowledge of popular application monitoring tools like Grafana, ITRS Geneos, AppDynamics

• Basic understanding of webserver technologies (WebLogic or WebSphere)

• Good understanding of Middleware technologies like (MQ, Kafka etc.)

• Working knowledge on ITIL tools like ServiceNow [ ITIL Foundation Certification preferred]

• Strong tech trouble shooting or problem-solving skills with good verbal and written communication skills

• Basic understanding of Observability, Site Reliability Engineering (SRE) and Open Telemetry Principles

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Time Type:

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