Plarium Player Support Agent Part-time 

Ukraine, Lviv Oblast, Lviv 

314537317

is an international developer of award-winning mobile and desktop games. More than 1300 of our specialists work remotely or at offices in Israel, Ukraine, Poland, and the USA.

This position involves a 4-hour work day, 5 days per week.
Work schedule: Tuesday to Saturday from 14:00 to 18:30 (GMT+3).

• Verifying users’ identities and responding to their requests via Zendesk

• Maintaining documentation relevant to all stages of GDPR/CCPA procedures

• Monitoring the relevancy of the team’s GDPR/CCPA macros base, and relaying information to Information Security Officers as needed

• English language skills (written and spoken) at the upper-intermediate level or higher

• Effective communication skills and an understanding of the principles of customer communication

• Desire to work in a team

• Time management skills and ability to multitask

• Knowledge of the specifics of how to interact with players in a customer-service context

• Knowledge of GDPR/CCPA

• Knowledge of Zendesk functionalities

• Gaming experience

• Cooperation under a gig contract

• Opportunity to work remotely

• 20 calendar days of paid vacation and days off on public holidays

• Fully paid sick leave