Microsoft Embedded Escalation Engineer Exchange Online 

Taiwan, Taoyuan City 

314312714

Required/Minimum Qualifications:

• 5+ years’ experience in Service Engineering or comparable DevOps role involving user data and/or software development for an enterprise level product

• OR bachelor’s degree in computer science, Computer Engineering, Information Technology (IT), or related field AND 3+ years’ experience developing commercial applications or in a DevOps or equivalent role.

Additional or Preferred Qualifications:

• Experience with C# and .NET, PowerShell, Web Services or similar development technologies in an academic or professional setting

• Experience working with email technologies in a technical capacity

• Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product

• Experience supporting client/server, networking, and Internet technologies

• Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously

• Communication skills that facilitate being able to present complex technical issues to a general audience are important.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Key Responsibilities

As an Embedded Escalation Engineer (EEE) you will have the opportunity to apply your full range of technical and professional skills in a highly visible role as we work to build a framework that will continue to respond more swiftly and smoothly to the needs of our customers.

It’s your chance to:

• Work with the Product Engineering Groups that deliver the Microsoft Exchange Online service to provide world-class engineering support at a product component (feature) level including driving support incident resolution for configuration, code, or other service deficiencies impacting customers.

• Apply code skills and technical knowledge towards efficiently resolving support issues. This may include recommending code changes; helping developers to fix and ship code changes to production or directly contributing to product improvements by fixing bugs.

• Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them. This can include a range of potential categories, such as diagnostics, self-healing and automation; all of which may prevent issues or increase the capabilities of our customers to mitigate issues themselves improving the overall experience with Microsoft Exchange Online.

• Provide tools and insights that increase the capability and efficiency of our support teams around the globe.

The position is primarily “behind the scenes” providing engineering support to the broader Microsoft Exchange Support teams for incidents that would otherwise require engineering group engagement. The focus of this role is on Exchange but may require helping in other areas as needed.