Red hat Software Maintenance Engineer - OpenStack 

Portugal, Miragaia e Marteleira 

313981355

What you will do

• Provide technical support to Red Hat's enterprise customers mainly for Red Hat OpenStack platform, via web portal and phone

• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

• Maintain a commitment to providing a premium experience for Red Hat's customers

• Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction

• Comfortable with successfully working large numbers of complex cases and complex bugs according to the defined processes and quality guidelines. Contributes to architectural and analysis / design processes as well as impart knowledge in support cases

• Proactively searches for coaching/mentoring opportunities with open cycles and is able to prioritize appropriately.

• Assisting junior team members in prioritizing their workload.

• Engaging with Developers and Product Management, provide input for product planning and assessments of product GA readiness.

• Maintain a well-balanced combination of case work, code work and self-study.

• Commitment to maintain the Red Hat Service Level Agreement.

• Able to locate upstream bug reports related to a current issue and discuss it with Developers.

• Develop and propose minor bug fixes to the community and get them merged.

• Provide Hotfix packages to the customers encountering significant business impact.

What you will bring

• Bachelor's or higher degree in a technical field, preferably in engineering or computer science or relative industry experience.

• Excellent written and verbal communication skills in English. Ability to communicate clearly and concisely to customers with various levels of technical experience

• 5+ years experience with Unix/Linux system administration along with strong networking knowledge.

• Outstanding debugging, troubleshooting and analytical skills.

• Proven Experience with any Virtualization technology, preferably OpenStack.

• Python and Go programming experience and upstream involvement in open source projects and patches submitted for upstream inclusion

• Experience in use of source management and build tools.

• Can explain a problem clearly to not only our developers but also to the upstream community.

• Knowledge on container-driven solutions

• Experience with Kubernetes or OpenShift

Experience with the following are considered a plus

• Open Source contributions to any upstream OpenStack project

• Experience with feature implementation workflow in upstream development.

• Experience with downstream workflow to pull fixes from upstream.