SAP Client Delivery Manager 

United States, Pennsylvania, Newtown Township 

312833044

CDM Tasks

• Develop a strategic engagement with your client to establish client focus on the core of the services delivered.

• Continuously increase client trusted advisor relationship with executives and key stakeholders

• Demonstrate accountability as the single orchestrator for end-to-end delivery.

• Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding)

• Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.)

• Create and maintain service plans for each customer to proactively manage operational risk and ensure customer adherence to save on costs resulting from unforeseen outages

• Identify service improvements and delivery opportunities and realize the value for the client

• Track and report on business growth and upsell throughout the entire engagement lifecycle

• Expected to spend up to 20% of time onsite at client location

Education and Qualifications/ Skills and Competencies

• Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics, or related field

• SAP Basis, technology and/or functional knowledge are very important

• Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role

• Strong project management skills & customer-facing experience

• Strong ability to translate between technical and non-technical audience with confidence

• Strong engagement management, relationship building and de-escalation skills

• Excellent presentation, communication, and moderator skills

• High competency in multi-tasking and ability to manage multiple engagements in parallel

• Accustomed to working in an international and global virtual matrix organization

• Experienced in area of IT service providers and managing outsourcing engagements

• High proficiency in English. Additional languages are a big plus

• Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial

• Certification in project management methodology (e.g. PMP) is beneficial

Work Experience

• 4+ years in project management or SAP Operations

• 4+ years in a customer-facing role

• 4+ years in SAP Basis and/or infrastructure operation/development is preferred/desirable

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