Citi Group Observability Metrics Manager - SVP 

United States, Texas 

312599394

Roles and Responsibilities:

• You enjoy learning new technologies and will roll up your sleeves to learn how things work

• You will love solving complex technical challenges and building relationships with our customers

• Managing and developing a team of over 50 people with a mix of employees and contractors.

• Document and share customer success stories and intervention stories Conduct virtual and onsite meetings according to our Customer Success framework to drive results, product adoption, and ensure retention

  Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
  Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape

• Developing and enhancing full-stack observability for Hybrid, Multi-cloud deployments providing consistent view for various teams.

• Reviewing existing metrics and Monitoring solutions to uplift technology solutions to provide scale-out, robust, cost effective solutions

• Identify comprehensive risks andrisk-mitigation-mappingmatrix, Coordinating with the Security, Risk & Compliance teams

• Develop high-level solution specifications with attention to integration and feasibility (technical, function and financial)

• Ensure solution meets all requirements of quality, security, modifiability, extensibility and scalability.

• Actively seek ways to improve business software processes and interactions

• Proactive collaboration with team members to identify common challenges and by continually researching best practices in coding

• Prepare an easy to understand report detailing achieved milestones and short-term and long-term project goals

• Provide technical guidance and coaching to developers and engineers

Skills / Qualifications Required:

• 10+ years of experience in monitoring solutions from architecture and design to delivery and support of complex highly scalable robust solutions.

• Experience in designing scalable enterprise solutions with high volume, high frequency data

• Knowledge of Grafana suite of products

• Good knowledge of self-serviced Monitoring solutions from - Real User Monitoring, Synthetic Monitoring, Application performance monitoring, Endpoint Monitoring, Compute and Storage monitoring. With solutions like Prometheus, Grafana, AppDymanics, Splunk, ElasticSearch

• Experience in developing and coordinate cloud architecture across diverse areas including Application Development, Identity and Access Management, Network, Data management and Security to determine functional and non-functional requirements.

• Experience in Infrastructure as Code, CI/CD tools (Jenkins, Bitbucket, Artifactory, Good understanding of security (knowledge of firewall and other security components) and open source technologies

• Experience working on large-scale projects, leading teams in an agile methodology.

• Experience developing software utilizing various languages including Ruby, Python, Java/J2EE, C++, PHP, .NET, GoLang, etc..

• Familiarity with HTML/CSS, JavaScript and UI/UX design

• Experience in a modern microservice framework (Spring Boot, Node.js/Express, Microprofile, Ruby on Rails, etc)

• Experience of cloud platforms (AWS, Google Cloud, Azure, IBM) to design, create, and deploy solutions usingContainer/Kubernetes(Openshift, IBM Cloud Private, EKS...)

• Experience designing secure software systems based upon industry-specific specifications

• Outstanding collaboration, communication and presentation skill are essential

Education:

• Bachelor's degree or equivalent work experience

Anticipated Posting Close Date:

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