IBM Package Consultant-Industry Packages 

United States, Illinois, Chicago 

311615770

Work with Client’s business and IT teams to understand business requirements
– Provide technical assistance and end-user troubleshooting for incidents
– Investigate and resolve defects and document Root Cause Analysis (RCA)
– Manage Salesforce roles, profiles, sharing rules, workflows and groups– Support the creation and execution of Validation / Operational Qualification (OQ) scripts.– Perform Sandbox refresh post major releases and post refresh data masking activities
Hands-on experience supporting TrackWise Digital – Quality Management System in the Life Sciences industry
– Extensive experience in TrackWise Digital Platform and Complaints modules administration and maintenance
– TrackWise Digital Certified Admin (Platform and Complaints Management) and Salesforce Certified Admin
– Experience supporting TrackWise Digital integration with other enterprise systems (SAP, CRM, Data Warehouse, etc.)
– Experience with developing Functional/Configuration specifications and validation (IQ/OQ) test scripts for implementing TrackWise Digital application functionality
– Experience in data migration from legacy systems to TrackWise Digital
Experience in On-Perm Trackwise and Digital