As an Sustainability Software Support Engineer, you will apply deep product expertise and skills in supporting our global clients on IBM Sustainability Software products with primary focus on Sterling Order Management Systems. Each implementation is unique in it's design. Providing for an constantly changing and exciting challenge. If working in this area interests you, and you have the aptitude and energy to take the on technical support issues of the top corporations in the world, we would like to meet you.Previous knowledge of our products is a plus, but it is not a requirement for consideration. New hires will be provided training at a level beyond standard user functionality. Pairing with a mentor and continuing on in a collaborative team environment. Applicants must be able to openly share ideas and communicate thoroughly and professionally in both verbal and written forms.
5-10 years of overall experience
Extensive experience with Sterling Order Management/Sterling Order Management on Cloud or similar product in the market
Core Java / JEE preferred or any rogramming language proficiency
Troubleshooting skills especially Java code / logs
Database troubleshooting skills (DB2 or Oracle) connectivity, performance
Troubleshooting JMS/MQ connectivity, performance
Customer facing role includes shifts / weekend support on rotation basis
Customer facing experience spending on critical situations/war room to do live troubleshooting
Quick learner and ability to pick up new products on on-prem and cloud
Excellent negotiation skills, documentation skills, experience writing root cause analysis, knowledge base, technical blogs
Hands on with configuring WebSphere Liberty, WebSphere MQ, ActiveMQ, Kafka
Hands on with Containers on Kubernetes or Red Hat Openshift
Hands on with any UI development framework especially Angular
Troubleshooting performance problems at network, application backend or UI layer
Instana, New Relic or any equivalent Monitoring tools
Wireshare or tcpdump based troubleshooting
Prior experience in Product Support is a plus
Product Certifications is a plus
