Review alerts/cases from Customer due diligence and Enhanced due diligence perspective.
Review customer appeals/ escalations related to KYC process and provide appropriate assistance to our Host, resulting in required diligence completion
Manage large volumes of incoming cases and execute decisions under pressure of tight deadlines and regulatory time frames.
Compile appropriate case notes and other documentation to support review, completed steps, recommended determinations, etc.
Gather relevant and applicable on and off-platform data and objective information to support a subjective determination to support a case through its lifecycle.
Assist in the assessment of potential risks, patterns and trends based on case review
Accurately identify and escalate compliance risks and opportunities to the Compliance Leadership
Your Expertise:
Minimum 2 years compliance operations experience in KYC/AML, payments, banking, or e-commerce & graduation is mandatory
Strong ability to think clearly and rationally in order to understand logical connections between various data points.
Strong problem solving skills with an emphasis in adaptability and resilience
Ability to clearly articulate complex case patterns
Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
Ability to work closely and build trust with your team and other teams
Exceptional organization and process management ability
High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving
Ability and desire to work in a fast-paced environment
Familiarity with SQL and data querying skills is a huge preference!