Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your Impact
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Provide on-call support 24x7 on an as-needed basis
Your Experience
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
- Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
- Ability to work independently, as well as contribute as a team player
- Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
- Experience with Security Protocols (IPSEC / SSL-VPN / NAT / GRE)
- Good understanding of Unix/Linux and Windows operating systems
- Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
- Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices
- Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
- Knowledge of deploying firewalls in one or more Public cloud infrastructures - AWS, Azure, GCP, OCI and Alibaba
- Understanding the working of any one of the Next generation Firewall devices ( Palo Alto Networks Cisco, Checkpoint, Juniper (Netscreen), Fortinet, Crowdstrike, Zscaler etc.)
- Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
- Working knowledge of Next-Generation Firewall (NGFW) delivered as a cloud-native service is a plus
- Knowledge of traffic generation tools and scripting languages is a plus
- Previous experience supporting Palo Alto Networks Products is a plus
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $94000 - $152000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
