Bank Of America SR Business Control Specialist - GCAOO QA Application Administrator IQS 

United States, New Jersey 

308352395

Job Description:

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. Incumbents typically have over 5+ years of risk management and LOB/ECF experience.

Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.

Role Responsibilities:

• Maintains IQS control capabilities for functional entitlements, end-user field values, and Review Plan (test script) configuration.

• Works with QC/QA teams and horizontal LOBs to develop and maintain IQS Review Plans, including the procedural steps for completing the review.

• Manages the change control process and approvals for any change to QC/QA IQS Review Plans.

• Executes periodic IQS Review Plan content reviews, ensuring test questions are current and up to date.

• Supports IQS access management via the ARM process.

Job Requirements:

• Strong analytical skills with a natural ability to research and resolve complex systems, applications and user issues.

• Experience working with QA Teams and Business users.

• Experience working with a technology delivery team

• Highly effective relationship building and communication skills

• Possesses excellent interpersonal skills to work well with managers and senior business leadership

• Works well under pressure to meet tight deadlines

• Acts quickly on issues and requests associated with business needs using the appropriate escalation path

• Desired Qualifications

• Experience executing the administration of a quality application such as NICE, Integrated Quality Solutions (IQS), etc.

• Experience developing test scripts

• Experience supporting end-users as an application SME

Monitoring, Surveillance, and Testing

Quality Assurance

Risk Management

Problem Solving

Written Communications

Project Management

Result Orientation

Solution Delivery Process

Stakeholder Management

Attention to Detail

Financial Management

Risk Management

Critical Thinking

Analytical Thinking

Data Management

Solution Design

1st shift (United States of America)