Analyze new business/regulatory requirements and convert those into user friendly language, easy to follow instructions, and process maps as needed within a new or existing procedure documents.
Work with business partners and stakeholders for the creation or updates to procedures, process flows, and Series 99 documentation within targeted timelines.
Follows change and procedure management processes to ensure appropriate controls and approvals are in place on new and existing procedures.
Conducts process and procedure impact assessments for upcoming change requests in terms of effort, volume, line of business, business function, risk, and other necessary requirements.
Support delivery on Book of Work projects related to procedural design and implementation.
Streamline, consolidate and standardize procedures using industry best practices for identifying business and technical requirements.
Conduct periodic reviews of existing procedural documentation to ensure accuracy and relevancy.
Assists in control functions - both pre- and post- implementation of new procedures - by ensuring the new changes have been effectively implemented at the base level.
Assist with the development a global procedure management framework that identifies procedure requirements and goals within various business partner and stakeholder groups based on target audience and content complexity.
Qualifications:
2+ years Technical Writing or procedure development experience.
1+ years of experience in developing and establishing processes around regulatory requirements.
2+ years of project management experience preferred.
1-2 years Operations back-office experience in the Banking industry is desirable.
1+ years in Quality Assurance preferable.
Experience in relationship building and providing support internally to business stakeholders.
Strong leadership, collaboration, and communication skills.
Strong listening skills and ability to absorb feedback and translate to solutions.
Ability to multitask and adapt to changing environment.
Excellent one-on-one and group presentation/facilitation skills.
Detailed oriented and strong organizational skills.
Flexible with global working hours, on need basis.
Operations - ServicesReference Data ServicesFull timeGetzville New York United States$61,120.00 - $85,280.00