Essential Functions:
Business Functional Knowledge:
- Collaborate with business users to define processes that meet business needs.
- Ensure processes are scalable and flexible to meet future business need.
- Design processes that can be implemented with minimal disruption to supporting systems, and that are cost effective.
- Anticipate the needs of stakeholders affected by process change.
- Ensure that proposed changes represent the best overall fit for the organization.
Business Requirements Definition and Technical Team Coordination:
- Develop and define IT requirements to support process and system changes.
- Lead the functional and technical design sessions to identify gaps and opportunities.
- Create detailed functional design documents for conversions, interfaces, and reports.
- Coordinate with IT development teams to manage the development process and resolve issues.
- Prepare and execute testing plans to ensure high quality results.
Support and Technical Sustaining Operations:
- Monitor implemented systems and processes to ensure high performance.
- Manage support requests to ensure timely and thorough resolution of issues.
- Engage with vendor service support groups to bring resolution to system performance or other processing issues.
- Serve as a resource to superusers for education on technical system functionality.
Project Management:
- Develop implementation and project plans.
- Monitor and drive resolution of issues.
- Document and communicate status updates to team members and Management.
- Estimate resource requirement and determine IT impacted groups.
- Develop project roadmap with the key stakeholders.
- Manage stakeholders’ expectations and relationships.