Performing the call-back control in line with Citi Policies and Standards
Handling Cash Investigations and Worldlink Operations
Handling client inquiries (from simple to more complex ones) and resolving issues in timely and professional manner
Daily interaction with customers/third parties/banks and handling issues in line with departmental standards
Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required
Qualifications:
Experience in banking operations, preferably with direct client contact
Very good command of English and French- minimum C1
Transaction processing knowledge will be an asset
Good knowledge of Microsoft Office
Investigative & analytical skills as well as paying attention to detail
Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)
What we offer:
Competitive salary; annual salary review;
A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
A great environment for learning new technology and tools, online and instructor led training opportunities
Social benefits (e.g. private healthcare care, Benefit System, life insurance)
#Hybrid type of work
Working in a friendly, dynamic and multinational environment
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas