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Citi Group Transaction Processing Analyst French 
Poland, Masovian Voivodeship, Warsaw 
307047939

25.06.2024


Responsibilities:

  • Performing the call-back control in line with Citi Policies and Standards
  • Handling Cash Investigations and Worldlink Operations
  • Handling client inquiries (from simple to more complex ones) and resolving issues in timely and professional manner
  • Daily interaction with customers/third parties/banks and handling issues in line with departmental standards
  • Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
  • Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required


Qualifications:

  • Experience in banking operations, preferably with direct client contact
  • Very good command of English and French- minimum C1
  • Transaction processing knowledge will be an asset
  • Good knowledge of Microsoft Office
  • Investigative & analytical skills as well as paying attention to detail
  • Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)

What we offer:

  • Competitive salary; annual salary review;
  • A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
  • A great environment for learning new technology and tools, online and instructor led training opportunities
  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)
  • #Hybrid type of work
  • Working in a friendly, dynamic and multinational environment
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Operations - Transaction ServicesCash Management


Time Type:

Full time

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