Amazon Cloud Support Engineer - Databases PostgreSQL 

United States, Kansas 

306260052

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:* You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.* You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
* You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes, and coach/mentor new team members.
* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.A day in the life
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:* You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
* You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
* You will be continuously learning innovative technologies, and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes, and coach/mentor new team members.
* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.

- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and good knowledge/experience in administration and troubleshooting for one or more of the given Database engines: Oracle/PostgreSQL/Amazon Aurora PostgreSQL. Good Knowledge of database installation process, performance tuning, Database engine agnostic fundamentals, basic optimization of database and database migrations. Knowledge or experience of Linux operating system including file manipulation, system monitoring commands. Knowledge of Open System Intercommunication (OSI) model and application of networking concepts and commands to troubleshoot network issues.

- * Experience with Database troubleshooting, performance tuning, query analyzers and query tuning/slow query optimization.
- * Experience with setting up monitoring/alarming for Database environments.
- * Knowledge in administering database engines and managing high availability (HA) and disaster recovery (DR) topologies.
- * Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- * Experience with NoSQL technologies like DynamoDB, Redis, MongoDB or Cassandra