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JPMorgan Process Improvement Client Solutions Architect Associate 
United States, Florida, Tampa 
30532270

14.09.2024

As a Client Solutions Architect Associate in

Job responsibilities

  • Supports the team in configuring and modifying the firm’s existing products and solutions, often in partnership with Technology, to fit complex client use cases
  • Collects client feedback and implementation data to inform future development requirements
  • Ensures market and technical insights are shared across teams to ensure alignment with client solution strategies and objectives
  • Aggregates and analyzes relevant client and market data to support the Solutions team in delivering impactful solutions
  • Assists in analyzing and documenting current business processes to identify areas for improvement
  • Collaborates with Process Improvement Managers and stakeholders to gather and analyze data related to process performance
  • Supports the development and implementation of process improvement initiatives
  • Utilizes coding skills to build and implement simple automation solutions and tools to streamline processes
  • Assists in creating process maps, flowcharts, and other documentation to visualize process improvements
  • Participates in process improvement workshops and meetings to contribute ideas and solutions
  • Monitors and reports on the progress of process improvement projects

Required qualifications, capabilities, and skills

  • 2+ years of experience or equivalent expertise within a broad set of related products
  • Developing technical knowledge of the cluster of products
  • Experience in computer science, engineering, or a related field
  • Demonstrated prior experience working in a highly matrixed and complex organization
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Foundational understanding of process analysis and improvement methodologies (e.g., Lean, Six Sigma)
  • Some experience with coding languages such as Python, JavaScript, or similar
  • Familiarity with process mapping tools and software (e.g., Visio, Lucidchart, UML, ARIS, Signavio, iGRAFX)
  • Proven analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team environment; eagerness to learn and develop new skills
  • Detail-oriented with strong organizational skills

Preferred qualifications, capabilities, and skills

  • Experience with process automation tools (e.g., BPMN, RPA, Workflow Automation)
  • Knowledge of data analysis tools and techniques
  • Previous work experience in process improvement or a related field