As a Client Solutions Architect Associate in
Job responsibilities
- Supports the team in configuring and modifying the firm’s existing products and solutions, often in partnership with Technology, to fit complex client use cases
- Collects client feedback and implementation data to inform future development requirements
- Ensures market and technical insights are shared across teams to ensure alignment with client solution strategies and objectives
- Aggregates and analyzes relevant client and market data to support the Solutions team in delivering impactful solutions
- Assists in analyzing and documenting current business processes to identify areas for improvement
- Collaborates with Process Improvement Managers and stakeholders to gather and analyze data related to process performance
- Supports the development and implementation of process improvement initiatives
- Utilizes coding skills to build and implement simple automation solutions and tools to streamline processes
- Assists in creating process maps, flowcharts, and other documentation to visualize process improvements
- Participates in process improvement workshops and meetings to contribute ideas and solutions
- Monitors and reports on the progress of process improvement projects
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise within a broad set of related products
- Developing technical knowledge of the cluster of products
- Experience in computer science, engineering, or a related field
- Demonstrated prior experience working in a highly matrixed and complex organization
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Foundational understanding of process analysis and improvement methodologies (e.g., Lean, Six Sigma)
- Some experience with coding languages such as Python, JavaScript, or similar
- Familiarity with process mapping tools and software (e.g., Visio, Lucidchart, UML, ARIS, Signavio, iGRAFX)
- Proven analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment; eagerness to learn and develop new skills
- Detail-oriented with strong organizational skills
Preferred qualifications, capabilities, and skills
- Experience with process automation tools (e.g., BPMN, RPA, Workflow Automation)
- Knowledge of data analysis tools and techniques
- Previous work experience in process improvement or a related field