JPMorgan Process Improvement Client Solutions Architect Associate 

United States, Florida, Tampa 

30532270

As a Client Solutions Architect Associate in

Job responsibilities

• Supports the team in configuring and modifying the firm’s existing products and solutions, often in partnership with Technology, to fit complex client use cases
• Collects client feedback and implementation data to inform future development requirements
• Ensures market and technical insights are shared across teams to ensure alignment with client solution strategies and objectives
• Aggregates and analyzes relevant client and market data to support the Solutions team in delivering impactful solutions
• Assists in analyzing and documenting current business processes to identify areas for improvement
• Collaborates with Process Improvement Managers and stakeholders to gather and analyze data related to process performance
• Supports the development and implementation of process improvement initiatives
• Utilizes coding skills to build and implement simple automation solutions and tools to streamline processes
• Assists in creating process maps, flowcharts, and other documentation to visualize process improvements
• Participates in process improvement workshops and meetings to contribute ideas and solutions
• Monitors and reports on the progress of process improvement projects

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise within a broad set of related products
• Developing technical knowledge of the cluster of products
• Experience in computer science, engineering, or a related field
• Demonstrated prior experience working in a highly matrixed and complex organization
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Foundational understanding of process analysis and improvement methodologies (e.g., Lean, Six Sigma)
• Some experience with coding languages such as Python, JavaScript, or similar
• Familiarity with process mapping tools and software (e.g., Visio, Lucidchart, UML, ARIS, Signavio, iGRAFX)
• Proven analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment; eagerness to learn and develop new skills
• Detail-oriented with strong organizational skills

Preferred qualifications, capabilities, and skills

• Experience with process automation tools (e.g., BPMN, RPA, Workflow Automation)
• Knowledge of data analysis tools and techniques
• Previous work experience in process improvement or a related field