Cisco Services & Logistics Manager 

Japan, Minato 

304335397

Description:

The TM will operate within the scope of relationship management, service capabilities, and optimizing services to:

Responsibilities:

• Interpret and recommend actions to Cisco supply chain based upon industry and geo-political impacts
• Support stakeholders through deal and renewal readiness
• Facilitate deal delivery readiness to mitigating risk for Cisco and Service & Logistics
• Support executive escalations through coordination of supply chain resources to agreeable outcomes
• Collaborate on building Services & Logistics supply chain educational materials for stakeholders and delivering through scalable means including self-service
• Partner with SCO organization to cross reference educational materials
• Optimize existing services through stakeholder engagement at appropriate time within sales and renewal lifecycle to positively impact SOTP (Service On Time Performance)
• Collaborate on tool improvements in support of supply chain data required for stakeholder engagements
• Engage with major Partners to build relationship, and develop efficient and sustainable operations each other

Skills or Experience required:

• 8+ years of professional experience within an account management, supply chain logistics, service delivery, or customer executive roles
• Be a trusted advisor to S&L stakeholders service supply chain inquiries
• Ability to work under minimal supervision, in a General Manager-like capacity
• Strong knowledge of Cisco go-to-market, sales and renewal sales motions
• Consistent track record in cross-functional collaboration, establishing relationships, and driving successful outcomes in a matrixed environment
• Ability to represent entire logistics organization to the field and to customers / partners
• Enjoy working in a fast-paced, dynamic environment where you are empowered to make decisions and drive the business
• Ability to work effectively and influence across multiple functions: e.g. peers, the sales community, management and executive level within and outside of Cisco
• Languages: Excellent in Communication relevant to local language. (English and Japanese)
• Strong communications & influence skills, experience speaking publicly & working with partners at all levels, producing exec level content and conducting exec conversations
• Emotional Intelligence with ability to escalate or deescalate situations as needed.