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Cisco Services & Logistics Manager 
Japan, Minato 
304335397

12.06.2024

Description:

The TM will operate within the scope of relationship management, service capabilities, and optimizing services to:

Responsibilities:

  • Interpret and recommend actions to Cisco supply chain based upon industry and geo-political impacts
  • Support stakeholders through deal and renewal readiness
  • Facilitate deal delivery readiness to mitigating risk for Cisco and Service & Logistics
  • Support executive escalations through coordination of supply chain resources to agreeable outcomes
  • Collaborate on building Services & Logistics supply chain educational materials for stakeholders and delivering through scalable means including self-service
  • Partner with SCO organization to cross reference educational materials
  • Optimize existing services through stakeholder engagement at appropriate time within sales and renewal lifecycle to positively impact SOTP (Service On Time Performance)
  • Collaborate on tool improvements in support of supply chain data required for stakeholder engagements
  • Engage with major Partners to build relationship, and develop efficient and sustainable operations each other

Skills or Experience required:

  • 8+ years of professional experience within an account management, supply chain logistics, service delivery, or customer executive roles
  • Be a trusted advisor to S&L stakeholders service supply chain inquiries
  • Ability to work under minimal supervision, in a General Manager-like capacity
  • Strong knowledge of Cisco go-to-market, sales and renewal sales motions
  • Consistent track record in cross-functional collaboration, establishing relationships, and driving successful outcomes in a matrixed environment
  • Ability to represent entire logistics organization to the field and to customers / partners
  • Enjoy working in a fast-paced, dynamic environment where you are empowered to make decisions and drive the business
  • Ability to work effectively and influence across multiple functions: e.g. peers, the sales community, management and executive level within and outside of Cisco
  • Languages: Excellent in Communication relevant to local language. (English and Japanese)
  • Strong communications & influence skills, experience speaking publicly & working with partners at all levels, producing exec level content and conducting exec conversations
  • Emotional Intelligence with ability to escalate or deescalate situations as needed.