JPMorgan Senior Associate - Vendor Manager Mumbai 

India, Maharashtra, Mumbai 

303736827

Job Description

As LDM’s Vendor Manager – Senior Associate based in Mumbai, you will play a crucial part in managing our relationships with vendors and ensuring smooth collaboration across various internal and external teams globally.

Job responsibilities

• Vendor Strategy and Contract Negotiation
  • Help drive vendor strategy discussions, devising plans for contract negotiations with current and potential vendors
  • Assist in coordinating, reviewing, and approving eDiscovery contracts, ensuring alignment with business needs
• Vendor Project Management
  • Provide support and project management for LDM vendor initiatives and development
  • Lead assessments on vendor prioritization, spend, and adherence to budgets
• Vendor Issue Escalation, Monitoring and Tracking
  • Coordinate with vendors, internal teams, and management to address and escalate vendor issues promptly
  • Track vendor-related issues and concerns to completion, ensuring feedback loop is closed for each item
• Vendor Service Level Agreement (SLA) Compliance and Reporting
  • Evaluate monthly SLAs, reporting performance to senior management and Risk/Controls professionals
  • Coordinate discussions regarding SLA violations, distribute violation notices, and manage violation credits
• Quarterly Business Reviews (QBRs)
  • Organize vendor quarterly business reviews, including vendor presentations to discuss performance and address open issues
  • Prepare internal QBR’s to report and present on LDM’s management of vendor relationships, expenses, and cost-avoidance programs
• Support for New Engagements
  • Provide support for all new third-party engagements, including Requests for Information (RFIs), Pilots, and Proof-of-Concepts (POCs)
  • Help create and manage evaluation criteria for new engagements
• Coordination with InfoSec and Third Party Oversight
  • Work with members from the Third Party Oversight team to ensure vendors are in compliance with internal control obligations
  • Act as the business representative in discussions with internal and external InfoSec teams regarding technology and security assessments
• Coordination with Legal Technology
  • Partner closely with members of the Legal Technology team to adapt/develop internal technologies and processes as needed to streamline connectivity with vendors
  • Act as primary point of contact for vendor security or cyber alerts as well as requests for vendor details and information

Required qualifications, capabilities, and skills

• Excellent project management skills with demonstrable business and financial acumen
• Superior oral and written communication skills required to report to key audiences in a concise, informative, and timely manner.
• Strong ability to synthesize information into presentations for senior management
• Solid stakeholder management skills and strong client management skills
• Detail oriented, with ability to complete reporting & analytics accurately, timely, and in a presentable manner
• Self-motivated, going beyond immediate responsibilities, with ability to work independently as well as be a team player
• Experience working in global teams across multiple regions, enabling a ‘one team’ culture and a positive working environment

Preferred qualifications, capabilities, and skills

• Experience in Business Management or Vendor Management within a large financial institution
• Previous eDiscovery experience or familiarity with the legal discovery process
• Advanced proficiency in PowerPoint, Excel, Tableau, and other software used to create presentations and dashboards
• Experience drafting or reviewing contractual language