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JPMorgan Senior Associate - Vendor Manager Mumbai 
India, Maharashtra, Mumbai 
303736827

25.06.2024

Job Description

As LDM’s Vendor Manager – Senior Associate based in Mumbai, you will play a crucial part in managing our relationships with vendors and ensuring smooth collaboration across various internal and external teams globally.

Job responsibilities

  • Vendor Strategy and Contract Negotiation
    • Help drive vendor strategy discussions, devising plans for contract negotiations with current and potential vendors
    • Assist in coordinating, reviewing, and approving eDiscovery contracts, ensuring alignment with business needs
  • Vendor Project Management
    • Provide support and project management for LDM vendor initiatives and development
    • Lead assessments on vendor prioritization, spend, and adherence to budgets
  • Vendor Issue Escalation, Monitoring and Tracking
    • Coordinate with vendors, internal teams, and management to address and escalate vendor issues promptly
    • Track vendor-related issues and concerns to completion, ensuring feedback loop is closed for each item
  • Vendor Service Level Agreement (SLA) Compliance and Reporting
    • Evaluate monthly SLAs, reporting performance to senior management and Risk/Controls professionals
    • Coordinate discussions regarding SLA violations, distribute violation notices, and manage violation credits
  • Quarterly Business Reviews (QBRs)
    • Organize vendor quarterly business reviews, including vendor presentations to discuss performance and address open issues
    • Prepare internal QBR’s to report and present on LDM’s management of vendor relationships, expenses, and cost-avoidance programs
  • Support for New Engagements
    • Provide support for all new third-party engagements, including Requests for Information (RFIs), Pilots, and Proof-of-Concepts (POCs)
    • Help create and manage evaluation criteria for new engagements
  • Coordination with InfoSec and Third Party Oversight
    • Work with members from the Third Party Oversight team to ensure vendors are in compliance with internal control obligations
    • Act as the business representative in discussions with internal and external InfoSec teams regarding technology and security assessments
  • Coordination with Legal Technology
    • Partner closely with members of the Legal Technology team to adapt/develop internal technologies and processes as needed to streamline connectivity with vendors
    • Act as primary point of contact for vendor security or cyber alerts as well as requests for vendor details and information

Required qualifications, capabilities, and skills

  • Excellent project management skills with demonstrable business and financial acumen
  • Superior oral and written communication skills required to report to key audiences in a concise, informative, and timely manner.
  • Strong ability to synthesize information into presentations for senior management
  • Solid stakeholder management skills and strong client management skills
  • Detail oriented, with ability to complete reporting & analytics accurately, timely, and in a presentable manner
  • Self-motivated, going beyond immediate responsibilities, with ability to work independently as well as be a team player
  • Experience working in global teams across multiple regions, enabling a ‘one team’ culture and a positive working environment

Preferred qualifications, capabilities, and skills

  • Experience in Business Management or Vendor Management within a large financial institution
  • Previous eDiscovery experience or familiarity with the legal discovery process
  • Advanced proficiency in PowerPoint, Excel, Tableau, and other software used to create presentations and dashboards
  • Experience drafting or reviewing contractual language