Job Description
As LDM’s Vendor Manager – Senior Associate based in Mumbai, you will play a crucial part in managing our relationships with vendors and ensuring smooth collaboration across various internal and external teams globally.
Job responsibilities
- Vendor Strategy and Contract Negotiation
- Help drive vendor strategy discussions, devising plans for contract negotiations with current and potential vendors
- Assist in coordinating, reviewing, and approving eDiscovery contracts, ensuring alignment with business needs
- Vendor Project Management
- Provide support and project management for LDM vendor initiatives and development
- Lead assessments on vendor prioritization, spend, and adherence to budgets
- Vendor Issue Escalation, Monitoring and Tracking
- Coordinate with vendors, internal teams, and management to address and escalate vendor issues promptly
- Track vendor-related issues and concerns to completion, ensuring feedback loop is closed for each item
- Vendor Service Level Agreement (SLA) Compliance and Reporting
- Evaluate monthly SLAs, reporting performance to senior management and Risk/Controls professionals
- Coordinate discussions regarding SLA violations, distribute violation notices, and manage violation credits
- Quarterly Business Reviews (QBRs)
- Organize vendor quarterly business reviews, including vendor presentations to discuss performance and address open issues
- Prepare internal QBR’s to report and present on LDM’s management of vendor relationships, expenses, and cost-avoidance programs
- Support for New Engagements
- Provide support for all new third-party engagements, including Requests for Information (RFIs), Pilots, and Proof-of-Concepts (POCs)
- Help create and manage evaluation criteria for new engagements
- Coordination with InfoSec and Third Party Oversight
- Work with members from the Third Party Oversight team to ensure vendors are in compliance with internal control obligations
- Act as the business representative in discussions with internal and external InfoSec teams regarding technology and security assessments
- Coordination with Legal Technology
- Partner closely with members of the Legal Technology team to adapt/develop internal technologies and processes as needed to streamline connectivity with vendors
- Act as primary point of contact for vendor security or cyber alerts as well as requests for vendor details and information
Required qualifications, capabilities, and skills
- Excellent project management skills with demonstrable business and financial acumen
- Superior oral and written communication skills required to report to key audiences in a concise, informative, and timely manner.
- Strong ability to synthesize information into presentations for senior management
- Solid stakeholder management skills and strong client management skills
- Detail oriented, with ability to complete reporting & analytics accurately, timely, and in a presentable manner
- Self-motivated, going beyond immediate responsibilities, with ability to work independently as well as be a team player
- Experience working in global teams across multiple regions, enabling a ‘one team’ culture and a positive working environment
Preferred qualifications, capabilities, and skills
- Experience in Business Management or Vendor Management within a large financial institution
- Previous eDiscovery experience or familiarity with the legal discovery process
- Advanced proficiency in PowerPoint, Excel, Tableau, and other software used to create presentations and dashboards
- Experience drafting or reviewing contractual language