Uber Manager Business Operations Auto 

United States, West Virginia 

303151277

What the Candidate Will Do

• Lead the cross-functional development of our AV customer assistance platform and coordinate with key vendors to provide virtual and in-person support deployment as a service
• Cultivate a safety-first mindset across all customer support channels and platforms
• Forecast and oversee operational footprint (infrastructure & people) to meet the virtual and in-person field support of our customers
• Establish and lead routine operational processes to drive routine customer improvement and performance monitoring
• Work with multiple Product and Engineering teams to develop and implement tooling and platform needs to elevate our AV customer experience
• Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective virtual and in-person AV support operations

Basic Qualifications

• 7+ years of professional experience in customer support program operations or a related operational role
• 1+ years experience in managing teams
• ​​Experience in the development, integration, and deployment of support systems for autonomous vehicles
• Bachelors degree

Preferred Qualifications

• 2+ years of experience in a role with exposure to or involvement in remote assistance or remote support operations
• Proven experience in taking a program or product from concept to launch, including modeling improvements to execute at scale
• Experience in defining and building operational processes and workflows.
• Demonstrated ability to work effectively with cross-functional teams, including Product and Engineering

• Experience with workforce planning and management concepts

• A foundational understanding of Autonomous Vehicle (AV) technology and its operational challenges

• Strong problem-solving and analytical skills

• Excellent communication and collaboration skills. (Essential for coordinating across numerous teams and partners)
• Ability to thrive in a fast-paced and evolving environment
• Real Estate/Site development experience
• Infrastructure and/or networking experience
• Support Agent/Operations associate management, including labor modeling, staffing, and personnel management

For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .