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GE HealthCare Field Engineer 1- Indianapolis IN/Dayton OH - PCS 
Remote, Remote 
302775183

30.03.2025
Responsibilities:
  • Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

  • Completing Preventative Maintenance and Functional Management Inspections.

  • Ordering and managing repair parts cycle times.

  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

  • Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

  • Maintaining tools and test equipment properly and ensuring they are calibrated.

  • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

  • Working with experienced field engineers on managing vendors] service delivery processes in compliance with GE Healthcare policies.

  • Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

  • Ability to answer service calls independently without assistance within 1 year of employment.

Qualifications/Requirements:
  • Associates degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology; or pursuing a bachelors degree with at least 3 years toward the program; or a High School Diploma/GED and 3 years of military experience in electronics, heavy mechanical repair or biomedical; or a High School Diploma/GED and 4 years or more of experience servicing electronic equipment Preferred.

  • IT experience and customer skills.

  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

  • Experience as a GEHC field service intern

  • Change agent and process oriented.

  • Ability to show self-initiative and motivation.

  • Experience interfacing with both internal team members and external customers as part of a solution based service process.

  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

  • Experience troubleshooting and responding to customer concerns.

  • GPA of 2.75 or higher

  • Six Sigma trained/certified