NICE Lead Cloud Systems Operations 

United States, Utah, Sandy 

302664005

How will you make an impact?

• Work closely with cross-functional teams to deliver ServiceNow solutions.
• Work with process owners and other stakeholders to develop new capability themes as part of roadmap planning.
• Research and stay current in ServiceNow products and applicable integrated technologies.
• Work to identify opportunities for improvements and new functionality of ServiceNow/Workato/xMatters.
• Configure and enhance core application components, including Service Catalog, Service Portal, Knowledge Base, Change Management, Project & Portfolio, and Reporting.
• Gather business requirements from process owners and teams and translate them into technical requirements and user stories.
• Create and maintain a detailed view of the ServiceNow Architecture.
• Participate in the deployment of features and ServiceNow releases.
• Collect and report on key metrics as required.
• Contribute to yearly budget creation by providing detailed information related to required licensing quantities and costs.
• Effectively work under pressure and lead solutions with a sense of urgency.
• Speak in front of groups and lead/facilitate meetings.
• Create agenda materials in support of the Governance Board meetings.
• Build reports, gauges, and home pages.
• Drive cross-functional meetings to prioritize new features and functionalities.
• Lead platform upgrade planning and execution.
• Provide end-user support and training, including creating user documentation and delivering training sessions, to help users effectively utilize the ServiceNow platform.
• Stay updated with the latest ServiceNow features, functionalities, and best practices.
• Continuously improve skills and knowledge related to ServiceNow administration.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training.
• ServiceNow Certified Systems Administrator
• ServiceNow Certified Implementation Specialist and ITIL 4 Foundation preferred.
• 5+ years of ServiceNow System Administrator and/or Development experience.
• Experience with ServiceNow development APIs and Single Sign-On configuration and administration.
• Experience with ServiceNow platform concepts, including forms, workflows, UI actions, business rules, and integrations.
• Experience deploying ServiceNow features and updates using a Change Management solution.
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
• Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
• Ability to work well within a team to learn and share knowledge.
• Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.
• A high degree of computer literacy, fluent with Microsoft Office applications.
• Excellent interpersonal skills, with the ability to collaborate and effectively engage with individuals at all levels.
• Proven ability to effectively manage priorities and timelines and achieve commitments.

You will have an advantage if you also have:

• Experience with ServiceNow ITSM, ITOM and ITAM.
• Experience migrating data and configurations from one ServiceNow instance to another.
• Experience using a FedRAMP instance of ServiceNow.
• Experience using ServiceNow with Sovereign Cloud.